Newsletter Managing your Support Desk

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Managing your Support Desk

Find out how you can use Gold-Vision to log and monitor calls to your Support Desk or Customer Service Team.

Call Logging

Use Contact Activities to log support calls, allocate reference numbers and use templates for standard responses.

Find out how

Automate workflow

Use Alerting to automatically send emails to acknowledge calls and to create reminder alerts when calls are overdue.

Get started

Dashboards

There's no better way to keep on top of your Support Desk than setting up dashboards.

How it's done

Book a webinar

New Webinar:

Use Gold-Vision to manage your Support Desk

Topics covered:

•	Automated emails confiming calls have been logged.
•	Creating reference numbers.
•	Creating alerts to escalate unresolved calls.
•	Setting up Dashboards to measure performance.
•	Introduction to the Gold-Vision LiveChat integration.

NEW: LiveChat Integration

Newly released, the LiveChat integration allows you to sync your Gold-Vision with the leading online chat solution to connect faster and smarter with your website visitors.

Display contact and account information directly in LiveChat and create new support tickets in one click.

Find out more