Phone Systems

Adding a Phone System

Gold-Vision can be configured to integrate with your phone system.

A list of all compatible phone system can be found in the Administration Console. Settings > Phone Systems.

It should be noted that you have the option to manually add a phone system if the one you have is not on the list. The phone system that you intend to integrate must be TAPI compatible.

To select a phone system for a particular user, open the user record from the 'Users' menu.

To Add a new Phone System, click on Add Phone System. The New Phone System window will open. You can then either select from the phone systems currently installed on your machine (these will be detected automatically by Gold-Vision) or you can enter the name of the phone system manually

If you choose to enter the name of the phone system manually, you must enter the correct TAPI provider name (this is as displayed under Providers under Windows Control Panel > Phone and Modem options > Advanced). The manual option can be used to configure the phone system if the Gold-Vision control is not present, or if you are configuring phone systems for use by other users.

Once a phone system is configured, it is then available for users to select from their User Preferences. You can view all the available systems from this page.

Troubleshooting

You need to use internet explorer to access Gold-Vision.

The Gold-Vision active x control must be installed on your machine.

The TAPI driver for your phone system must be installed on your machine.

Please note, that as standard, GV only provides dialling out capability (including making a record of the outbound call in the ‘Search Calls’ list).